Frequently Asked Questions
- Should I register as an individual or an organization?
- I registered on the Mentoring Central website, but I never received a confirmation email. What can I do?
- Where do I log in?
- Why are there two logins?
- What do you mean by students on the Mentoring Central website?
- How do I place an order?
- What happens after I make my purchase?
- Can I be both the administrator for my organization and also be a student and take a course?
- Once I have purchased a bulk order for 10 or more students, can I add additional mentors to my order?
- How do mentors sign up and access the training course, if my organization pays for their enrollment?
- Are the courses completed in one sitting or does it take several times to complete it?
- Can someone begin a course and return to it later?
- Can someone take a course more than once?
- May I share my Username and Password with a colleague or another person?
- My organization is large with multiple case managers. Do I have to enroll every student or can I give other members of my organization access to the Course Administrative website?
- Who do I contact for support with problems using Mentoring Central?
- What do I do if a student/mentor I enrolled has lost his or her login and password?
- Should I register as an individual or an organization?
When you first use this site you are asked to register. You can register as an individual (representing yourself) or an organization (representing a group of people who you will enroll in courses).
When you register as an individual:
All course purchases are assumed to be for your personal use. After completing an order, you will be automatically enrolled in the courses you have purchased. You will be emailed login information for the Course Website. You only need to return to the Administration website if you want to purchase courses and update your profile information. Otherwise, you will primarily be using the Course Website.
If you decide to switch and become an Administrator for an organization or sub-organizations, then you can return to the Administration website and register an organization under your account at any time.
When you register as an organization:
You have the option to purchase courses for yourself or for individuals in your organization at the time of your order. You can also take courses that you have purchased for your organization by enrolling yourself as a student in a course after placing an order.
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- I registered on the Mentoring Central website, but I never received a confirmation email. What can I do?
There are several things that you can do, if you did not receive a confirmation email in your Inbox.- Check all of your email accounts for the confirmation email.
- Check your spam blocker or Junk mailbox to see if you received an email from
and unblock it. - Return to the Login page on the Mentoring Central Course Administration website. Click on "Forgot password?" and follow the directions for resetting your password.
- If you have tried the 3 suggestions above and you still do not have a confirmation email, you may have made a typo when you initially registered. You must have a correct and functioning email address to access the Mentoring Central Course Administration website. The next step is to register again. If your email address was entered correctly the first time you registered, you will receive the following error message: "This email address is already registered." You may then request a new password (as described in suggestions 3).
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- Where do I log in?
If you are a mentor (student) enrolled in a course: Log in to the course on the Mentoring Central homepage. This gives you access to the course lessons and accompanying materials.
If you are an Administrator for an organization: Log in to the Course Administration website. This website allows you to manage your purchases, enroll mentors in a course, assign other administrators, and manage your organization.
If you are both an Administrator of your organization and a Student in a mentor training course, you will have two Usernames and Passwords.
----- Back to top ----- - Why are there two logins?
Mentoring Central is a suite composed of two separate websites: 1) the Course website for taking courses and 2) the Course Administration website for administering and managing purchases made by organizations.
These two websites are controlled by two different login systems, because they are designed for two different purposes and used by two different groups of people.
The Course website, which gives an enrolled mentor access to a course, assigns each mentor a unique Username that is linked to his or her email address.
The Course Administration website uses the administrator’s email address as his or her Username.
Thus, mentor (student) Usernames will not work in the Course Administration website. Similarly, Administrator Usernames will not work in accessing a course. Please see the section below on how to be both an Administrator of your organization and a student in a course, if you need to do both.
----- Back to top ----- - What do you mean by "students" on the Mentoring Central website?
This website is devoted to mentor training, so we often refer to mentors as students who are enrolled in courses.
----- Back to top ----- - How do I place an order?
It is an easy process.
First, Register for access to the Course Administration website, if you have not already done so.
Second, visit the Purchase Course page in the Course Administration website, and follow the steps outlined and provide your payment information.
Please contact us at (919) 493-7700 weekdays between 8 a.m. and 5 p.m. EST if you have any questions or need assistance placing an order.
----- Back to top ----- - What happens after I make my purchase?
If the order was for yourself, you will receive an email with a web address (a URL) and a Username and a Password for Mentoring Central within 1-2 hours.
You will log in to Mentoring Central and give yourself a new Password.
If you purchased multiple uses of the course for your organization, then next steps are to:
- Begin Enrolling Students
- Set-up the structure of your organization and Create New Organizations or Add New Sub-Organizations (Optional)
- Decide which people in your organization will be able to enroll mentors as students in the course and add them as Administrators of the website (Optional)
----- Back to top ----- - Can I be both the administrator for my organization and also be a student and take a course?
Yes, you can. You must enroll yourself as a student just as you would enroll a mentor in the course. This will use one of the copies of the course that you purchased.
----- Back to top ----- - Once I have purchased a bulk order for 10 or more students, can I add additional mentors to my order?
You can add as needed, by visiting the Place an Order page and logging in with your account into the Course Administration website.
You must purchase 10 uses of the course at a time in order to receive the discounted price per student, even if you have previously purchased more than 10 uses of the course.
----- Back to top ----- - How do mentors sign up and access the training course, if my organization pays for their enrollment?
After mentors are enrolled in the course they will receive an email from
providing them with a link to the website and a Username and Password which they must use to access the course.
----- Back to top ----- - Are the courses completed in one sitting or does it take several times to complete it?
The course is divided into lessons and they can be taken all at once or spread out over multiple days. The lessons can be taken any day of the week and at any time of day.
Mentors/students can proceed at their own pace - picking it up and putting it down, whenever is convenient. The system will save their progress and allow them to log on at a later time to continue.
When they are logged into the Course website, they can see what lessons are completed, what lessons are in progress, and what lessons they have not yet begun.
----- Back to top ----- - Can someone begin a course and return to it later?
Yes. A mentor may begin a course and stop it at any time within the subscription year. The mentor can return to it at anytime and begin where he or she left off.
----- Back to top ----- - Can someone take a course more than once?
Yes. Once a student is enrolled in a course, then he or she may "use" or take the course as much as he or she likes during the subscription year. Each purchase of a course is designed for use by one person (see the Contract and the EULA).
----- Back to top ----- - May I share my Username and Password with a colleague or another person?
No. The terms and conditions of the contract assign the use of a course to an individual person and uses may not be shared.
----- Back to top ----- - My organization is large with multiple case managers. Do I have to enroll every student or can I give other members of my organization access to the Course Administration website?
Yes you can add other members of your organization or colleagues as administrators of the Course Administration website and give them access to enroll students. The Course Administration website is very flexible and you can do many things with it.
For example, if your organization has multiple locations, then you can allocate courses to multiple locations and you can allow those locations to share access to the courses. Sharing access is useful for when you think that one site will need 5 courses for 5 mentors and a second site may need 10 courses for 10 mentors. You can also allow them to share their allocations, which does not require you to specify how many uses of the course each location receives.
You also may have multiple employees working at your organization who need access to Mentoring Central. You can enroll them as Administrators in the Course Administration website. They will have their own unique Username and Password, and they can log in and enroll mentors in courses.
If you are the purchaser and the top Administrator for the System, you can view all allocations and enrollments. This way you can monitor usage and know when you need to purchase access to additional courses.
----- Back to top ----- - Who do I contact for support with problems using Mentoring Central?
For the most timely response, please send an email to
. We try to respond to all requests by the next business day.
----- Back to top ----- - What do I do if a a student/mentor I enrolled has lost his or her login and password?
- Wait 2 hours from the time you enrolled the student for him or her to receive the password in case the internet is slow.
- Ensure that the student has checked his or her junk and spam folder(s) for an email from .
- Ask the student to visit http://resources.mentoringcentral.net/, click the "Lost Password" link and then enter his/her Username or email address and click "OK". The student should then receive an email with instructions for resetting his/her password.
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