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Frequently Asked Questions
- Where do I log in?
- Why are there two logins?
- What do you mean by students on the Mentoring Central website?
- How do I place an order?
- What are the steps for placing an order for an organization?
- What happens after I make my purchase?
- Can I both be the administrator for my organization and also be a student and take a course?
- Once I have purchased a bulk order for 10 or more students, can I add additional mentors to my order?
- How do mentors sign up and access the training course, if my organization pays for their enrollment?
- I registered on the Mentoring Central website, but I never received a confirmation email. What can I do?
- Are the courses completed in one sitting or does it take several times to complete it?
- Can someone begin a course and return to it later?
- Can someone use a course more than once?
- May I share my Username and Password with a colleague or another person?
- My organization is large with multiple case managers. Do I have to enroll every student or can I give other members of my organization access to the Course Administrative website?
- Who do I contact for support with problems using Mentoring Central?
- Where do I log in?
If you are a mentor (student) enrolled in a course, you will log in to the course on the Mentoring Central homepage. This gives you access to the course lessons and accompanying materials. If you are an Administrator for an organization and you need to manage your purchases (e.g., enroll mentors in a course, assign other administrators, manage your organization), then you will log in to the Course Administration website. If you are both an Administrator of your organization and a Student in a mentor training course, you will have two Usernames and Passwords.
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- Why are there two logins?
Mentoring Central is really composed of two separate websites: one for taking courses and one for administering and managing group purchases made by organizations. We refer to the administrative website as the Course Administration website. These two websites are controlled by two different login systems, because they are designed for two different purposes and used by two different groups of people.
The Course Administration website uses the administrator’s email address as his or her Username.
The course website, which gives an enrolled mentor access to a course, assigns each mentor a unique Username that is linked to his or her email address.
Thus, mentor (student) Usernames will not work in the Course Administration website. Similarly, Administrator Usernames will not work in accessing a course. Please see the section below on how to be both an Administrator of your organization and a student in a course, if you need to do both.
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- What do you mean by students on the Mentoring Central website?
This website is devoted to mentor training, so we often refer to mentors as students who are enrolled in courses.
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- How do I place an order?
Orders can now be placed online using a credit card by visiting the Place an Order page within our Course Administration website.
Please contact us at (919) 493-7700 weekdays between 8 a.m. and 5 p.m. EST if you have any questions or need assistance placing an order.
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- What are the steps for placing an order for an organization?
It is an easy process.
First, Register your Organization within our Course Administration website, if you have not already.
Second, visit the Place an Order page, log in, and follow the steps outlined to select your courses and provide your payment information.
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- What happens after I make my purchase?
If the order was for yourself, you will receive an email with a web address (a URL) and a Username and a Password for Mentoring Central within 15 minutes.
You will log in to Mentoring Central and give yourself a new Password.
If you purchased for an Organization, then you can (optionally) set-up the structure of your organization and decide which people in your organization will have Administrative rights (meaning the ability to enroll mentors as students in courses).
Then, you can begin to enroll students.
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- Can I both be the administrator for my organization and also be a student and take a course?
Yes, you can.
First, you purchase courses for your organization.
You will receive a Username and Password as an Administrator and you can enroll mentors in a course through the Course Administration website.
Once you are In the Course Registration Website, you can enroll yourself as a student in a course.
You will receive an email, as a student, with a new Username and Password and you can log-in to the course on the Mentoring Central homepage.
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- Once I have purchased a bulk order for 10 or more students, can I add additional mentors to my order?
You can add as needed, by visiting the Place an Order page and logging in with your account into the Course Administration website.
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- How do mentors sign up and access the training course, if my organization pays for their enrollment?
Each Administrator has control over his or her own set of mentors.
So, as each new person volunteers to be a mentor, the Administrator will log into the Course Administration website and enter the new student’s first name, last name, and email address.
An email will automatically be sent to the mentor providing him or her with a link to the website and a Username and Password which they can use to access their course(s).
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- I registered on the Mentoring Central website, but I never received a confirmation email. What can I do?
There are several things that you can do, if you did not receive a confirmation email in your Inbox.
- Check all of your email accounts for the confirmation email. If you have more than one email account, you may have forgotten which one you used when you registered for Mentoring Central. The confirmation email may be waiting for you in an alternative email account.
- The confirmation email may have been sent to your Junk mailbox rather than your Inbox. Check your spam blocker or Junk mailbox to see if you received an email from
 and unblock it.
- You may have received a confirmation email address and accidentally deleted it. On the Mentoring Central home page (www.mentoringcentral.net), in a box on the upper right hand side of the webpage, you can click on the green words, "Lost password?" and follow the directions. You will receive a new confirmation email.
- You may have made a typo when you initially registered on the Mentoring Central website, www.mentoringcentral.net. Perhaps that is why the email was never delivered. In order to have a functioning Mentoring Central account, you have to have a correct and functioning email address. In this case, you may try reregistering. If your email address was entered correctly in the first place, you will not be allowed to register under that address again. You will receive the following error message, if you try to use one email address to reregister: "This email address is already registered." You may then, request a new password (as described above).
- If you have closed the email account that you used when registering for Mentoring Central, you probably did not receive the email confirmation (since the email account was not operational). In this case, you can begin a new registration and create a new account. Click on the green words: "Create new account" that can be found in the Login box on the upper right hand side of the home page of www.mentoringcentral.net.
- Remember that you may change your personal profile, by logging in to your account using your Username and Password. Then, click on your name that is underlined and in black letters on the top right hand side of the page, where it says (You are logged in as ....). Then, click on the tab entitled "Edit profile" and you may change your email address and contact information.
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- Are the courses completed in one sitting or does it take several times to complete it?
The course is on-demand and can be taken any day of the week and at any time of day.
The topics are divided into small chunks or lessons.
The mentor/student can proceed at his or her own pace – picking it up and putting it down, whenever is convenient. The system will save their progress and allow them to log on at a later time to continue.
He or she can see what lessons are completed, what lessons are in process, and what lessons have not yet begun.
It is very flexible.
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- Can someone begin a course and return to it later?
Yes. A mentor may begin a course and stop it at any time within the subscription year. The mentor can return to it at anytime and begin where they left off.
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- Can someone use or take a course more than once?
Yes. Once a mentor or program administrator is enrolled as a student in a course, then he or she may “use” or take the course as much as he or she likes during the subscription year. Each purchase of a course is designed for use by one person (see the Contract and the EULA).
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- May I share my Username and Password with a colleague or another person?
No. The terms and conditions of the contract assign the use of a course to an individual person and uses may not be shared.
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- My organization is large with multiple case managers. Do I have to enroll every student or can I give other members of my organization access to the Course Administration website?
The Course Administration websiteis very flexible and you can do many things with it.
For example, if you have multiple locations, then you can allocate courses to multiple locations and you can allow those locations to share access to the courses. Sharing access is useful for when you think that one site will need 5 courses for 5 mentors and a second site may need 10 courses for 10 mentors, but you aren’t completely sure. You can also allow them to share their allocations, in case one site goes under in enrolling mentors and another site goes over.
You also may have multiple employees working with Mentoring Central. You can enroll them as Administrators in the Course Administration website. They will have their own unique Username and Password, and they can log in and enroll mentors in courses.
If you are the purchaser and the top Administrator for the System, you can view all allocations and enrollments. This way you can monitor usage and know when you need to purchase access to additional courses.
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- Who do I contact for support with problems using Mentoring Central?
For the most timely response, please send an email to . We try to respond to all requests by the next business day.
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